Frequently Asked Questions
Everything you need to know about your gear and our services
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while oversized items like treadmills or weight racks may take 7-10 business days.
Do you offer professional assembly for fitness equipment?
Yes, Kent Service Center provides professional assembly services for all large fitness equipment. You can select the 'Expert Assembly' option at checkout for an additional fee.
What is your return policy on used sporting goods?
We offer a 30-day return policy for items in original condition. For hygiene reasons, certain apparel and protective gear cannot be returned once the tags are removed or the item has been used.
How do I track my repair or maintenance request?
Once your equipment is checked into our service center, you will receive a unique tracking link via email to monitor the status of your repair or tune-up in real-time.
Are the products covered by a manufacturer's warranty?
All new equipment sold through Kent Service Center comes with a full manufacturer’s warranty. We also offer extended protection plans for high-use commercial and home gym gear.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger equipment purchases, we also offer flexible financing options through our partner providers.